Return & Refund Policy

At Inntal Consulting Store, customer satisfaction is very important to us. This Return & Refund Policy explains the conditions, timelines, and procedures for returns, exchanges, and refunds. By placing an order on our website, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date the order is delivered.

  • To be eligible for a return:

    • The item must be unused, uninstalled, and in its original condition.

    • The item must be returned in original packaging, including all accessories, manuals, and protective materials.

    • Proof of purchase (order number or receipt) is required.

  • Return requests submitted after 7 days from delivery will not be accepted.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, we may offer a refund instead.

  • All exchange items must meet the same eligibility conditions as returns.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items that show signs of use, damage, wear, or alteration

  • Items missing original packaging, parts, or accessories

  • Items returned outside the approved return or exchange timeframe

  • Clearance, final sale, or promotional items (if applicable)

4. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

  1. Contact us at contact@nelyvora.store within the applicable return or exchange period.

  2. Provide your order number, reason for return or exchange, and photos if the item is damaged or defective.

  3. Wait for return authorization and detailed instructions from our customer support team before sending the item back.

Returns sent without prior authorization may be refused.

5. RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for return shipping costs unless:

    • The item is defective or damaged upon arrival

    • The incorrect item was shipped by Inntal Consulting Store

  • Original shipping charges (if any) are non-refundable.

We strongly recommend using a trackable shipping service for all returns.

6. DAMAGED OR DEFECTIVE ITEMS

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery.

  • Please include:

    • Order number

    • Clear photos of the damaged product

    • Photos of the original packaging

Approved cases may result in a replacement or a full refund at no additional cost.

7. REFUND PROCESSING

  • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time to post the refund.

8. PARTIAL REFUNDS

Partial refunds may be issued if:

  • The returned item is damaged due to customer handling

  • Parts or accessories are missing

  • The item does not meet full return eligibility criteria

9. LOST OR MISSING RETURN SHIPMENTS

  • Inntal Consulting Store is not responsible for return packages lost or delayed in transit.

  • Returns without valid tracking information may not be eligible for a refund.

  • Customers are responsible for ensuring the returned item reaches us safely.

10. ORDER CANCELLATIONS

  • Orders may only be canceled before processing begins.

  • Once an order has entered processing or has shipped, cancellation is no longer possible.

11. REFUSED DELIVERIES

  • Orders refused at delivery may not be eligible for a refund.

  • Refund eligibility for refused shipments is subject to review.

12. POLICY CHANGES

Inntal Consulting Store reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.

13. CONTACT INFORMATION

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Inntal Consulting Store
📞 Phone: (954) 554-4787
📧 Email: contact@nelyvora.store
📍 Address: 7125 Spring Park Dr, Winter Garden, FL 34787, United States