FAQ

Below are answers to the most common questions from our customers. If you need additional assistance, please contact us anytime.

🛒 Ordering

Q: How do I place an order?
A: Browse our website, add items to your cart, and follow the checkout process to complete your purchase.

Q: Can I cancel my order after placing it?
A: Orders can only be canceled before processing begins.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.

Q: Do you ship internationally?
A: No, we currently ship only within the United States.

Q: How long does delivery take?
A:

Delivery times are estimates and may vary.

Q: What is your return policy?
A: Returns are accepted within 7 days of receiving your order.

Q: Do you offer exchanges?
A: Yes, exchanges are accepted within 10 days of delivery.

Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days after approval.

Q: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted third-party payment gateways.

Q: What if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos, and we will assist you promptly.

Q: How can I contact customer service?
A:
Phone: (954) 554-4787
Email: contact@nelyvora.store